Help + FAQ

Where are you located?
Our office is located in Downtown-ish Toronto, Canada.

Where is your factory located?
Our factory (where all our items are cut and sewn) is almost our neighbour, they are located about 18 km from our office in Toronto. 

What kind of fabric are your items made in?
The fabric depends on the style. Currently, many of our tops are made out of a buttery soft bamboo, cotton, spandex blend - but we also use other fabric contents, we aren't exclusive. We focus on natural fibre fabric that feels really great, is comfortable, can be machine washed (in cold) and will hang in all the right ways off bodies. Check the FABRIC+CARE tab on each item to see details for each style.

What if the style/size/colour I want is sold out?
9 times out of 10 that style is a basic and we will be restocking it. But make sure you enter your email address in the sold-out prompt within each style, as you look at it.
We keep a list of everyone who is interested and those get this fun little email letting them know when the item is back in stock before anyone else!
We also tend gauge which styles we should bring back based on your interest, so let us know you're interested!

Can you help me to decide on a size, I'm confused a little?
Yes, we'd love to help - please email us at anytime or contact us through the little messenger button on the bottom right (when it's active). We would love to chat IRL.

Who is the designer?
Brandy Mercredi, is the founder and designer. She is a veteran in the apparel industry having worked with many large and small Canadian brands over the past 12 years. Brandy has always felt that style trumped fashion and is constantly inspired by the unique ways people can style a single item. She has worked at several Canadian retailers including Hudson's Bay and Joe Boxer and was design and development lead at mini mioche.

What does Not-So-Basics even mean?
Good question hopefully, we can give you a good simple answer. Not-so-basics are just that, basics that aren't really that basic. Fashion basics that aren't super trendy, made with the quality of a really good basic in mind. Basics that have just a little something special that stands out to make them better (sometimes in fit and sometimes in style).

Where do you ship?
Currently, we only ship within North America (Canada and the US). You can visit our Shipping + Returns page for more details. We hope to make this worldwide as soon as possible, so please check back!

Why no XL or XXL?
To start with we focused on the just a few styles, hoping to get your feedback to let us know which sizes you wanted to see. So if you feel like we are missing your size, please send us an email at your feedback is golden!
XL will be coming in fall 2017 - thanks to your feedback!

Can I change or cancel my order after it has been placed?
Yes, we'd be happy to help as long as your order hasn't shipped yet. Usually, you have 1 business day, but email us as soon as you realize you need to make a change and we will see what we can do!

I want to carry your items in my store, do you wholesale?
We are not currently accepting wholesale accounts, but email us as we are interested in collaborating with like-minded stores and brands.

What is your return policy?
We want you to love your Franc order. We do accept returns for online credits in return for unwashed/unworn items that still have the tags on within 2 weeks of receiving your item. You can visit our Shipping + Returns page for more details. PS. returns are free for first-timers!

Still, have a question that we didn't quite answer? Shoot us an email at, we'd love to help you out or answer any pressing query (it will also help us to update or FAQ).

We're Giving Away A $50 Gift Card Every Month!