Shipping within Canada: At this time we only offer standard shipping, which takes 3 - 10 business days. Average shipping time within Ontario takes 2 - 5 business days and the rest of Canada 4 - 10 days.
|Under $125 CAD||$10 - $18 depending on your province|
|Over $125 CAD||FREE|
Shipping to the US: At this time we only offer standard shipping. Shipping to the US takes approximately 5 - 11 business days.
|Under $150 USD||$14 to all states|
|Over $150 USD||FREE|
Returns + Exchanges:
We want to make sure you are happy with your Franc order. If for whatever reason your purchase does not work out, we will gladly provide an online store credit which can be used to exchange for a new size or style within 14 days of receiving the order. All items returned must be unworn/unwashed with the tags still attached and the original receipt included in the package. Note: we are offering free returns for first-time customers!
*Please send us an email with your order number to:firstname.lastname@example.org if you wish to exchange or return and a team member will get back to you shortly.
We want to make sure you love your purchase, contact us anytime you have questions or need feedback before ordering!
We try our best to make sure everything is perfect, but we are human and sometimes we make mistakes. If you find that the item you have purchased is damaged, please let us know via email at email@example.com as soon as possible. We’d be more than happy to replace the item for you. We have a 30 day return policy for all damaged items.
Please remember when you email us to include the invoice number, a photo of the damage and the reason for the return and we will confirm the return along with the return address. Once we have received the original item, we will give you either a full refund or will send out the requested exchange item.
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