Sizing is not standard (but it should be), which is why we approach sizing a bit differently. 

Each style has its own individual size chart, these charts show exactly how each garment measures when laid flat.Why do we do it like this? We prefer not to guess how clothes might fit you since everything about you is so unique.

MAKING SENSE OF OUR FITS:

Based on picking your usual go-to size:Slim Fit= fitted.Regular Fit= fits along your body.Relaxed Fit= fits away from your body. Loose Fit = fits approx 1/2 -1 size larger.Size up or down for your personal desired fit.

BRING SIZE AND FIT TOGETHER:

We suggest you start with your go-to size >check the fit >check the size chart to make sure it will be as loose or fitted as you personally prefer.And if that doesn’t work, use the chat option on the bottom right. Helping to pick a size is our not-so-secret superpower.

Each style has its own unique size chart (the link is located just above the sizes on each styles page). These size charts show exactly how the unique garment measures.

We suggest you start with your go-to size > check the fit > check the size chart to make sure it will be as loose or fitted as you personally prefer. And if that doesn’t work, use the chat option, helping to pick a size is our not-so-secret superpower.

• Canada Orders: We use UPS or Canada Post to ship.
• US Orders: We use Canada Post or USPS to ship.
• Australia: Shipping rates are determined by weight International orders are shipped via Asendia or Canada Post. Shipping to Australia takes approximately 15 business days.
• New Zealand: Shipping rates are determined by weight International orders are shipped via Asendia or Canada Post. Shipping to New Zealand takes approximately 15 business days.
• Europe: Shipping rates are determined by weight. International orders are shipped via UPS or Canada Post. Shipping to Europe takes approximately 15 business days.

All CO2 emissions generated by shipping out online orders are calculated to determine our monthly offset cost. ⁠This calculated cost neutralizes our shipping emissions and will then be invested towards protecting forests with and used to contribute to certified forest protection projects.⁠ 

Orders purchased using Sezzle are subject to hold before shipment for approx. 48 hours until payment approval. 

If your package is returned to the sender due to incorrect address input, there are a few things that could happen to depend if you still want your order:

• We can resend the package once it is returned, with an additional shipping charge and possibly the return fee.
• We will refund your order minus the shipping and possibly the return fees.

*Please note there is a return-to-sender fee that we are charged by the courier when this happens, so please be sure to enter the correct address at the time of order.

If your package is returned to the sender due to a courier error, we will work with the courier to have this corrected and resent.

We do not have that option as we are online only.

We are still plastic-free and do not store or ship in individual plastic bags.

Once the carrier picks up the package, it is their responsibility for lost, delayed and/or misplaced packages; however, we will do whatever we can to help should anything happen. 

If needed, we will submit a ticket for an investigation with the carrier and will do our best to ensure your new items get to you. (Please note these investigations generally take up to 5-10 business days to be settled)

Regular-Priced Orders:

• Email your return request to returns@wearfranc.com within 30 days
  of your order date: return for store credit or refund to the
  original payment method. 
• After 30 days: unfortunately, we can no longer accept returns.
• Use the discounted return labels or choose a drop-off location; the return shipping/drop off cost will be subtracted from your refund.

Sale/Discounted Orders:

• Submit a return request within 30 days of your order date: unless otherwise stated you can return for store credit. Please note there are items listed as Final Sale, these are items marked at 30% off or more - they are marked as such on the product page. NOTE: Friend referral codes are not considered discount codes.
• After 30 days: unfortunately, we can no longer accept returns.
• Use the discounted return labels or choose a drop-off location; the return shipping/drop off cost will be subtracted from your store credit.

Questions:

• Gift cards (store credit) can not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
• Refunds for full-priced items will be made in the same form as the original payment.
• If your order was returned to sender, the items in your order would be refunded; original shipping charges will not be refunded.

1. All garments must be unworn, unwashed, clean and with hangtags still attached (and untampered). Garments must be in the same original condition as when you received them.
2. If you have a question about the condition of your item, please email us at returns@wearfranc.com.
3. We will happily fix or accept defective items within the first week (or two) of ownership (as a defect will show quickly or after the first couple of wears). Unfortunately, we cannot accept items that have been worn out from wear and tear. We always try to make items that last a very long time, but sadly we cannot guarantee any specific length of time as this is different for us.

Canadians:

Use our discounted return label (the return postage fee will be subtracted from your return).

Americans:

Use our discounted return label (the return postage fee will be subtracted from your return. Or use your own label (note we cannot accept packages with C.O.D charges)

When something arrives already ruined (for whatever reason), if you notice a knitting hole, stitches are unfinished, or something else after approx 1 or 2 wears. 

Unfortunately, we cannot fix items after regular wear and tear come into play (worn holes, popped stitches, or tears are all examples). We try our best to make clothes that last but wear and tear is very different for all, and we cannot guarantee a length of time for any garment.

Unfortunately, we are not large enough to fix items or offer refunds for items that have been worn or show regular signs of wear. If you like, you can email us (at help@wearfranc.com) with photos, but be prepared if your order is more than a week or two old and shows signs of regular wear and tear, we may not be able to accept it for a fix.

Yes, within one hour, we can make changes, and we can cancel your order as long as it hasn't shipped yet. Please email us as soon as you realize you need to make a change, and we will see what we can do!

We use a Tencel/Organic Cotton/Lycra blend fabric, as we grow and are able to meet high minimums we hope to be able to make that blend, even more, eco-friendly and add more fabric choices to our lineup. We focus on natural fibre fabrics that feel great, are comfortable, can be machine washed (in cold) and hangs in all the right ways off bodies. Check the FABRIC+CARE tab on each item to see details for each style.

All our fabrics are be knit and dyed (using Bluesign dyes) in Toronto, using TENCEL blended yarns that have been spun and dyed specifically for us. 

the FABRIC+CARE tab on each item to see details for each style.

Our fabric is custom knit and dyed for us here in Toronto. As for the material, the TENCEL is from Austria, and our GOTS Organic Cotton is from Turkey. Both materials are spun into yarns in a certified facility in Turkey.

You are more than welcome to purchase in-stock and preorder items in the same order, but please note that all items will ship together once in stock. 

Why? We are a sustainable brand and offset all carbon from shipping orders, so shipping is carbon neutral, and we can only offset one shipment per order.

The first preorder stage will happen before we book production, and will run for 7-10 days. This allows you the chance to choose the colours and sizes you want - and we will secure your order when we book production. Furthermore, since this is incredibly sustainable and helps us not to overproduce, we will reward you with 15% off if you purchase during this stage.

The second preorder stage will be ongoing while productions are happening. You can purchase from the colours and sizes currently being cut and sewn. This way, you do not have to wait or run the risk of items selling out. Since you are ordering early, we will reward you with 10% off.

Lastly, once the items are in stock, you can order based on what is left on hand - often, some sizes might have already sold out. In-stock items are at full price.

PRE-ORDER: lock in your size - 15% discount
PRODUCTION: limited units - 10% discount
IN-STOCK: limited to stock on hand

Launching in tiers will ensure we do not overproduce (more sustainable) and we produce what you want while being able to reward you for shopping sustainably and help ease our price increases.

Yes, definitely. But since it is sustainable to shop during a pre-order, it's always best to try to refrain from unneeded returns when possible (though we know most returns fit under the needed category) since returns can be hard on the environment and expensive. But of course, NO SHADE when they are required.