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Premium quality that feels as soft as a cloud, and does not compromise on values.

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We want to make sure you are happy with your FRANC order.

Our easy return process

If, for whatever reason, your purchase does not work out, we will gladly provide an online store credit or a refund (sale items are store credit only unless otherwise marked) and you can then place a new order for the size or colour you'd prefer.  Our return process has never been easier with brand new drop-off locations in Canada; simply submit a request via our return portal.

Regular-Priced Orders

Submit a return request within 30 days of your order date:

Return for store credit or refund to the original payment method. 

After 30 days:

Sadly, we can no longer accept returns.

Returning pre-orders?

Pre-Order Returns: These can be returned, within 30 days of your delivery date as long as they meet all condition requirements (unwashed, unworn, uncut and still with tags attached).

Return labels or drop-off

Use the discounted return labels or choose a drop-off location; the return shipping/drop off cost will be subtracted from your refund.

Sale / Discounted Orders

Submit a return request within 30 days of your order date:

Sale items can be returned for a store credit or exchange; unless otherwise stated. Note: some sale items are listed as Final Sale (these are items marked as final sale or discounted for 35% off or more)

After 30 days:

Sadly, we can no longer accept returns.

Return labels or drop-off

Use the discounted return labels or choose a drop-off location; the return shipping/drop off cost will be subtracted from your store credit.

Final sale styles

Final sale items are marked as such on the product page or in the sale details/T&C of the sale details. Sale rack items are always final sale. NOTE: Friend referral codes are not considered discount codes.

Canadian Orders

Drop-off locations

Choose an easy drop-off location if one is accessible for you. Drop-off locations are courtesy of our new partner ReturnBear and are conveniently located in Cadillac Fairview locations across Canada. Click here to start your return.

Return labels

Choose to use our discounted return label (the return postage fee will be subtracted from your return).

American orders

Return labels

Use our discounted return label (the return postage fee will be subtracted from your return. Click here to start your return.

How to Request a Return:

1.

Head to our self serve Return Portal, enter your order number and the email address used to make your purchase and simply follow the steps.

2.

Be sure to have your package post-marked and sent (or dropped off) within 14 days.

3.

Follow the steps or instructions in the emails.

Return Finer Details

Condition Of Your Return:

1. All garments must be unworn, unwashed, clean and with hangtags still attached (and untampered). Garments must be in the same original condition as when you received them.

2. If you have a question about the condition of your item, please email us at returns@wearfranc.com.

3. We will happily fix or accept defective items within the first week (or two) of ownership (as a defect will show quickly or after the first couple wears). Unfortunately, we cannot accept items that have been worn out from wear and tear. We always try to make items that last a very long time, but sadly we cannot guarantee any specific length of time as this is different for each of us.

Return FAQ
  • If you need a new size or colour, you can use your gift card/store credit from your return to purchase. Unfortunately, we are not able to do straight exchanges as of yet.
  • Gift cards (store credit) can not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
  • Refunds for full-priced items will be made in the same form as the original payment.
  • If your order was returned to sender, the items in your order will be refunded; original shipping charges will not be refunded.
ReturnBear Drop-Off Locations

Current ReturnBear Drop-off Locations:

Ontario:
 CF Toronto Eaton Centre, CF Fairview Mall, CF Sherway Gardens, CF Fairview Park, CF Lime Ridge, CF Rideau Centre, CF Markville. De Arts, 300 Coxwell Ave, Toronto, ON M4L 3B6, Planton Variety and Dollar Store, 781 Danforth Ave, Toronto, ON M4J 1L2
Quebec: CF Carrefour Laval, CF Promenade St Bruno
Alberta: CF Chinook Centre
British Columbia: CF Pacific Centre, CF Richmond Centre
Manitoba: CF Polo Park
New Brunswick: CF Champlain

More locations added often (updated list will be showcased in the portal when you chose drop-off.)

Lastly, We'll email you with your refund or store credit when your return is complete. And if you have any questions about your return or the return process, please email us at returns@wearfranc.com anytime.